pq222's Privacy Policy

pq222 ("we", "us", or "the platform") provides a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and disclose your personal information through our website, mobile applications, and other digital services ("Services").

This Policy applies to everyone who uses our Services — whether you have a registered account or are simply visiting our website. By continuing to use our Services, you are considered to have given your consent to the terms set out in this Policy.

We collect the types of information listed below to provide you with better service and to keep your account secure.

2.1 Information You Provide Directly

When you register with pq222 or use our Services, the information you voluntarily provide:

• Full name, date of birth, and nationality
• Email address and mobile number
• Password and security-related information
• National ID or passport details for identity verification
• Payment information — such as bKash, Nagad, or Rocket account numbers
• Information you provide when contacting the support team

2.2 Automatically Collected Information

When you use our Services, certain information is automatically collected through technical means:

• IP address and device identification information
• Browser type and version, operating system
• Pages visited and session duration
• Referral URL (where you came from before reaching our site)
• Information collected through cookies and similar tracking technologies
• Game history and transaction records

2.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention, and ensuring responsible gaming, we may collect certain information from trusted third parties. This process is always carried out in accordance with applicable law.

We use the information we collect only for legitimate and necessary purposes. pq222 does not sell your information to third parties without authorization under any circumstances.

3.1 Service Operation & Improvement

• Creating, managing, and securing your account
• Processing financial transactions including deposits and withdrawals
• Activating bonuses and promotional offers
• Providing a personalized gaming experience
• Identifying and resolving technical issues

3.2 Security & Compliance

• Account age verification (service available only to those aged 21 and above)
• Prevention of fraud, money laundering, and other illegal activities
• Enforcing responsible gaming policies
• Meeting legal and regulatory obligations

3.3 Communications

• Sending notifications related to your account, transactions, and Services
• Responding to support requests
• Sending promotional information with your consent

Cookies are small data files stored in your browser that help make our Services run more smoothly and feel more personalized.

4.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security; without these, the Services will not function properly.
• Functional Cookies: Remember your preferences and settings — such as language selection.
• Analytics Cookies: Monitor user behavior to help improve the quality of our Services.
• Security Cookies: Prevent fraudulent activity and unauthorized access.

4.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling cookies may limit some features of our Services.

We share your personal information with third parties only in the limited circumstances described below. pq222 does not sell your information to advertisers or other businesses.

5.1 Service Provider Partners

Trusted third parties who operate certain services on our behalf — such as payment processors, identity verification providers, and technical infrastructure suppliers — are restricted to only the information they need to do their job. All such partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

We may be required to disclose information to authorities in response to a court order, lawful investigation, or legal obligation. In such cases, we will always seek to confirm that the legal process is valid, and we will notify you where applicable.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases, the receiving party will be required to provide equivalent privacy protections to those in this Policy.

5.4 With Your Consent

Outside of the cases mentioned above, we do not share your information with anyone without your explicit consent.

Keeping your information secure is pq222's top priority. We use industry-standard technology and strict security processes.

6.1 Technical Safeguards

• SSL/TLS Encryption: All communications across our website and app are conducted through encrypted connections.
• Data Encryption: Sensitive information that is stored is kept in encrypted form.
• Firewall & Security Monitoring: Continuous threat detection and prevention systems are active.
• Two-Factor Authentication: An option to add an extra layer of security to your account.

6.2 Organizational Safeguards

• Only authorized staff members can access personal information
• Regular data protection training for all staff
• Regular security audits and vulnerability reviews
• A rapid response plan in the event of a data breach

We retain your personal information only for as long as it is necessary. In determining how long to retain data, we consider the following:

• The time required to fulfil the original purpose for which the information was collected
• Timeframes set by legal, regulatory, or contractual obligations
• The likelihood and need for dispute resolution
• The need for historical records in fraud prevention

Even after an account is closed, some information may be retained for a defined period for legal or regulatory reasons. Once the retention period ends, we securely delete or anonymize the information.

You have certain important rights over your personal information. pq222 is committed to respecting those rights.

8.1 Access & Correction

You can view and update your stored information at any time by accessing your account profile. If you are unable to make changes to your account, please contact our support team.

8.2 Requests to Delete Your Information

You may request the deletion of your information. However, some information may not be deletable before a certain period due to legal or regulatory obligations.

8.3 Objecting to Processing

In certain cases you may object to the processing of your information, particularly for marketing purposes. In such cases we will action your request within a reasonable timeframe.

8.4 Data Portability

You may request a structured copy of the information we hold about you. To fulfil this request, we will verify your identity and provide the information within the applicable timeframe.

8.5 How to Exercise Your Rights

To exercise any of the rights above, email us at [email protected] or contact us via 24/7 live chat. We provide support in both Bengali and English.

pq222 is a platform exclusively for those aged 21 and above. We do not knowingly collect or store any personal information from minors.

Age is verified during the registration process, and this is a mandatory step in determining eligibility to use our Services. If we are informed that a minor is using our Services, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child is using this Service, please inform us at [email protected].

To operate our Services, your information may sometimes be stored or processed outside your country (outside Bangladesh). In such cases, we ensure that:

• Adequate data protection measures are in place in the recipient country or organization
• Data transfer agreements include provisions for protection equivalent to this Policy
• Data is transferred using industry-standard security technology (including SSL encryption)

We may update this Privacy Policy from time to time — to reflect changes to our Services, legal requirements, or improved data protection practices. For significant changes, we will:

• Publish the new update date on this page
• Send a notification to your registered email address
• Obtain consent upon accessing the Service where required

If you continue to use the Services after an update, you will be considered to have agreed to the revised Policy. We recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with our dedicated support team:

You can also find answers to common questions on our FAQ page. You are also welcome to learn about our Responsible Gaming policy.